but939 Privacy Policy

1 Who We Are

but939 is an online gaming and sports betting platform built specifically for players in Pakistan. The platform is accessible at but939.net and through the but939 mobile app available for Android and iOS.

When you register a but939 account, place bets, deposit or withdraw PKR, or simply browse the platform, but939 acts as the data controller responsible for the personal information you provide. This Privacy Policy describes how we handle that responsibility — what we collect, how long we keep it, who we share it with (and more importantly, who we do not), and how we protect it.

If you have questions about anything in this policy at any point, the but939 support team is available around the clock and is happy to explain anything in more detail before you commit to using the platform.

2 Personal Data We Collect

but939 collects personal data in three main ways: information you provide directly, information generated automatically when you use the platform, and in limited cases, information from third-party payment processors used to verify transactions.

We do not collect any data beyond what is reasonably necessary for operating your account and keeping the platform secure. You are not required to provide more personal information than the minimum necessary to register and use but939.

3 How We Use Your Personal Data

Every use of your personal data at but939 has a specific, legitimate purpose. We do not hold data indefinitely or use it for purposes unrelated to running your account and the platform. The main purposes for which we use your information are:

• Account creation and management — to set up your but939 account, verify your identity and maintain your profile and preferences.
• Transaction processing — to receive PKR deposits, process withdrawal requests and maintain accurate records of all financial activity on your account.
• Platform security and fraud prevention — to detect unusual login patterns, identify potential multi-accounting, investigate suspected fraud and protect both you and the platform from misuse.
• Customer support — to respond to your queries, resolve disputes and assist with account issues in an informed way.
• Platform improvement — anonymised, aggregated usage data helps us understand how players navigate but939, which games are most popular and where technical improvements are most needed.
• Promotions and communications — if you have opted in, to send you relevant bonus offers, platform updates and news about PSL coverage, new game releases and other but939 features. You can opt out of marketing communications at any time.
• Responsible gaming monitoring — to flag unusual or potentially harmful patterns of play and ensure our responsible gaming commitments are upheld for every player on the platform.

4 Payment Data and PKR Transactions

All financial transactions on but939 are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer or other supported payment methods, the relevant payment details you provide are handled with a high degree of care.

• Payment account numbers and bank details are encrypted both in transit and at rest. We do not store complete card or wallet credentials in plain text at any point.
• Transaction data is retained for the period required to resolve disputes, process chargebacks and maintain accurate financial records. This period is typically aligned with standard financial record-keeping obligations.
• but939 only processes payments to and from accounts registered in your own name. Third-party payment requests are refused as a security measure.
• Payment processors such as JazzCash and Easypaisa operate under their own privacy policies when handling the technical side of your transaction. but939 selects processors that meet acceptable data protection standards.

5 Cookies and Tracking Technologies

but939 uses cookies and similar tracking technologies on the website and in the mobile app. These help the platform work correctly, keep your session active, remember your preferences and give us anonymised insights into how the platform is used overall.

The main types of cookies used on but939 are:

• Essential cookies — these are necessary for the platform to function. They keep you logged in during your session and ensure game states and bet slips behave correctly. You cannot opt out of essential cookies while using but939.
• Analytics cookies — these collect anonymised data about which pages and games are visited most, how long sessions last and where users typically navigate. This data is never linked back to your individual identity and is used purely to improve the platform.
• Preference cookies — these remember settings such as your chosen language, notification preferences and display options so you do not have to re-enter them every visit.

but939 does not use third-party advertising cookies or share cookie data with external advertising networks. You can manage cookie preferences through your browser settings, though disabling essential cookies will affect your ability to log in and use the platform normally.

6 Data Sharing and Third Parties

but939 does not sell, rent or trade your personal data to any third party for commercial or marketing purposes. Full stop. Your information is shared only in the following strictly limited circumstances:

• Payment processors — JazzCash, Easypaisa, Raast, and partner banks receive only the data necessary to complete your specific transaction. They are contractually bound not to use your data for any other purpose.
• Identity verification providers — when KYC (Know Your Customer) checks are required, your identity documents may be passed to a verification service for authentication. These providers operate under strict data processing agreements with but939.
• Platform technology providers — game software providers, hosting infrastructure partners and security services may process limited technical or usage data as part of delivering the platform. These partners do not have access to your financial or identity information beyond what is technically required.
• Legal obligations — but939 may be required to disclose data in response to a valid legal order, court directive or regulatory request. In such cases, we will disclose the minimum data required and will notify you where we are legally permitted to do so.

7 How Long We Keep Your Data

but939 keeps your personal data only for as long as it is genuinely needed. Once the purpose for which the data was collected has been fulfilled and no legal retention obligation applies, we delete or anonymise the data.

• Active account data — kept for the full duration your but939 account remains active. You can request account closure at any time.
• Transaction and financial records — retained for a standard financial record-keeping period after your last transaction, to allow for dispute resolution and audit purposes.
• Identity verification documents — retained for the period required by applicable anti-money-laundering and fraud prevention obligations, after which they are securely deleted.
• Support communications — kept for a reasonable period after your query is resolved, in case a related issue arises. Routine chat logs are periodically purged.
• Anonymised analytics data — aggregated, anonymised usage data may be retained indefinitely as it cannot be linked back to any individual player.

If you close your but939 account, we will delete your personal profile and gaming data within a reasonable timeframe, retaining only what we are legally required to keep for the minimum applicable period.

8 How We Keep Your Data Secure

but939 takes data security seriously and has put in place technical and organisational measures to protect your personal information from unauthorised access, loss, alteration or disclosure. Key security measures include:

• Encryption in transit — all data exchanged between your device and but939 servers is protected using TLS (Transport Layer Security) encryption. The padlock you see in your browser is your confirmation of this.
• Encryption at rest — sensitive data fields, particularly payment details and identity document references, are encrypted when stored on our servers.
• Access controls — access to systems that hold personal data is restricted to but939 staff and partners who have a genuine need for it, governed by role-based access policies.
• Two-factor authentication — but939 encourages all players to enable two-factor authentication (2FA) on their accounts. This adds an extra layer of protection even if your password is compromised.
• Security monitoring — but939 systems are monitored continuously for unusual access patterns, potential breaches and suspicious activity.
• Regular security reviews — our platform and data handling practices are reviewed periodically to identify and address potential vulnerabilities.

No online platform can guarantee absolute security against every possible threat. However, but939 commits to responding promptly and transparently to any security incident that affects player data, and to notifying affected players without unnecessary delay.

9 Your Privacy Rights

As a but939 player, you have meaningful rights over your personal data. These rights can be exercised at any time by contacting the but939 support team with your registered account details and a clear description of your request.

10 Children's Privacy

but939 is strictly an adults-only platform. Registration and use of but939 is not permitted for anyone under the age of 18. We do not knowingly collect personal data from children or minors.

If you are a parent or guardian and you believe a minor in your household has created a but939 account or accessed the platform, please contact us immediately. We will investigate promptly and close any account found to belong to a person under 18, deleting any associated personal data without delay.

We encourage parents and guardians to use available parental control tools on shared devices to prevent minors from accessing online gaming platforms including but939. Keeping your but939 login credentials private is also an important step in preventing underage access.

11 Changes to This Privacy Policy

but939 may update this Privacy Policy from time to time as the platform evolves, as new payment methods or features are introduced, or as applicable data protection standards change. When we make meaningful changes to this policy, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification to your registered email address summarising the key changes before they take effect.
• Display a notice on the but939 platform for a reasonable period following any material update.

Continuing to use but939 after a Privacy Policy update has been communicated constitutes your acknowledgement of the revised policy. If you disagree with any changes, you are welcome to contact us with your concerns or to close your account before the changes take effect.

We recommend bookmarking this page and checking back periodically, particularly if you are a regular but939 player. Staying informed about how your data is handled is always worthwhile.

12 Contact Us About Privacy

If you have any questions, concerns or requests related to this Privacy Policy or the way but939 handles your personal data, please get in touch with the support team. We take privacy queries seriously and will respond thoughtfully rather than with a copy-paste reply.

• Support is available 24 hours a day, 7 days a week.
• For account-specific queries, have your registered email address or username ready when you contact us.
• For formal data rights requests (access, deletion, portability), please state clearly which right you are exercising so we can route your request correctly.
• Visit our FAQ page for quick answers to common account and privacy questions.
• For questions about our responsible gaming commitments and how your gameplay data is monitored, visit the Responsible Gaming page.